Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living.  Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration.  Specializing in TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software intelesis040115 Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration. Specializing in TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software The hard work of developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. With over a decade of experience and an impresive customer list, we have established ourselves as a leader in Computer Telephony market place. Every single day. We know that your business challenges comes down to solving complex problems and implementing solid solutions. That's what we are here for. To deliver products and services solid enough, flexible enough to meet today's challenging business environment. We'll prove it. We work through your business challenges to ensure that you achieve real success with the installation of one of our products or services. If we just threw technology at your problem, and did not understand your business challenges, then we would simply fail our customers (and our mission). We have our hands wrapped around today's most critical telephony / business products and services. Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration. Specializing in TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software
Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living.  Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration.  Specializing in TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software intelesis040115 Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration. Specializing in TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software The hard work of developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. With over a decade of experience and an impresive customer list, we have established ourselves as a leader in Computer Telephony market place. Every single day. We know that your business challenges comes down to solving complex problems and implementing solid solutions. That's what we are here for. To deliver products and services solid enough, flexible enough to meet today's challenging business environment. We'll prove it. We work through your business challenges to ensure that you achieve real success with the installation of one of our products or services. If we just threw technology at your problem, and did not understand your business challenges, then we would simply fail our customers (and our mission). We have our hands wrapped around today's most critical telephony / business products and services. Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration. Specializing in TPV Third Party Verification TPV Services Digital TPV Automated TPV Live TPV Telemarketing Verification 3rd Party Verification 3PV Voicelog Voice Log Verification services Online verification Recorded verification Customer verification Slamming telecom FCC compliance Automated TPV PIC freeze Investor Relations Investor Relations Services Market Reach IR Online IR Mail Fulfillment Digital Real Estate CPNI IVR IVR system IVR software IVR application Interactive Voice Response Interactive Voice Response System VRU voice response unit ASR Automated Speech Recognition Speech Recognition Speech Recognition Software Speech Recognition Technology Voice Recognition Voice Navigation voice processing natural language speech recognition Telephony Software Internet Telephony Telephony Computer Telephony Integration CTI Telephony Development IVR Development Speech Recognition Development custom application development Voice Hosting Telephony Hosting Internet Technologies Voicemail System Voicemail Software
Today: ,
Flash: Home
Tutorials & Books
Survey of the State of the Art in Human Language Technology
Speech-enabled IVR Systems
Speech Analysis tutorial

Tutorials on Applications

Mobile Computing Finds its Voice
Advanced Speech Recognition: New Self-Service Options For Call Centers
A sound investment
Organizations
IEEE Signal Processing Society
The Association for Computational Linguistics
The Linguistic Data Consortium
The Acoustical Society of America
The Spoken Natural Language Processing Group in the National Institute of Standards and Technology (NIST)
The Center for Spoken Language Understanding at the Oregon Graduate Institute
International Speech Communication Association
Trade Shows and Industry
Computer/Telephony Expo
American Voice Input/Output Society (AVIOS)
Speech technology and applications conference
IEEE International Conference on Acoustics
International Speech Communication Association's Tutorial and Research Workshop ASR 2000
Magazines
Speech Technology Magazine
Computer Telephony
Speech Recognition Update
Demos
Nuance Text-to-Speech (TTS) demo
AT&T Text-to-Speech (TTS) demo
Other Resources
comp.speech FAQ
SpeechLinks Speech Recognition &
Speech Technology Hyperlinks
Searchable bibliography of speech-related material
 

What is IVR or "Interactive Voice Response"?
IVR stands for Interactive Voice Response, and represents software applications accessible from a telephone. Simply put, an IVR system lets callers obtain, exchange, or input information with a computer via touch-tone phone without a human intermediary. IVR systems automates the input and/or retrieval of
information. IVR systems are perfect for businesses looking to boost their productivity and/or achieve cost savings.

At a more advanced level IVRís brings together a combination of voice, database, intelligent call management, Text-To-Speech (Translates text language into speech), Speaker Verification (recognizes who is talking), Conferencing, Voice XML (links Web and IVR applications), Speech Recognition (see ASR below), reporting, fax, email, network technologies, and other media to deliver effective solutions that create a value add and/or a cost saving to a businesses bottom line. In many implementations, IVRís provide customers with 24-hour a day, 7-day a week access to business information and various services through a simple touch-tone telephone.

IVR systems have been around for over a decade. We've all encountered IVR systems when we've called the bank to get an account balance, or an airline to check flight arrival/availability, or voice mail. Voice mail in it self is an IVR system. There are hundreds of uses for IVR applications. Below are just a few of the Industries were IVR application technologies are used.

Financial: Credit Card Account information, Stock Trading, Financial Bank Transaction.

Corporate: Order entry and status, Training center, Automated Attendant, Call Centers

Education: Course Registration, Student Registration

Entertainment/Sports: Ticket Sales, Sports Schedule, Interactive TV, News Clipping

Government: Vehicle Registration, Tax Office, Ticket Citation Payment

Health Care: Bed Checking, Time and attendance verification, Home Care Check-in

Manufacturing: Certification and Testing, Component availability, Order Entry and Status

Telephone Company: Third Party Verification, Conferencing, Cellular Feature Activation, Cellular Roaming, Line Testing

Transportation: Airline Fly Status, Airline Scheduling, Shipping line global checking

Retail: Dealer or Store Locator, Order and shipping tracking, Directory Assistance, Order Processing, Market Research (surveys and polls), order entry transactions

Telemarketing: Automated Dialers

What is ASR or "Automated Speech Recognition"?
ASR stands for Automated Speech Recognition and is also referred to as (SR) Speech Recognition. ASR is the latest advanced technology to apply to IVR (and other technologies) ASR provides the ability to offer an alternative interface to interacting with an IVR system. ASR is process by which computer software recognizes and interprets, naturally flowing utterances from a wide variety of users. The ASR system recognizes a specific speech pattern and interprets it into an action. Instead of a user pressing a key on a telephone phone to instruct the system on a specific action to perform, the system recognized naturally spoken words. ASR allows us to interact with devices in our spoken language.


Who can help you evaluate and Implement these technologies?
Interactive Telesis has over a decade of experience designing, implementing, and supporting IVR and ASR technologies. Interactive Telesis is a market leader in IVR and ASR technology. The products and services we offer are some of the best in the industry. If you do not find a product or service we offer that meets your requirements, please let us know. We are always looking for new ideas and innovative ways to implement IVR and ASR technologies.

To learn more about how these technologies can benefit your organization, please give us a call at
800-931-5050.




 
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